Refund policy
30-day returns on gear, no returns on opened coffee.
Every item in this store ships directly from the brand that makes it. That keeps prices honest and coffee fresh, and it means returns are handled together with that brand.
- Gear (brewers, kettles, espresso makers, accessories): return within 30 days of delivery, unused and in original packaging, for a refund to your original payment method. Email hello@shopcoffee.com with your order number and we send you the return instructions for that brand. Return shipping is on you unless the item arrived damaged or wrong, in which case it's on us.
- Coffee: a fresh, perishable product, so an opened bag can't be restocked. Unopened bags can be returned within 14 days. If a bag arrives damaged or tastes wrong, email us with a photo and we replace it. No argument.
- Damaged or missing: tell us within 7 days of delivery and we sort it with the brand.
Refunds post within 5–10 business days of the brand receiving the return.